This policy applies to information we collect on our website; in email, text, and other electronic messages between you and our Online Interfaces; and when you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.
Information We Collect About You and How We Collect It
We collect different types of information about you, including information that may directly identify you, information that is about you but individually does not personally identify you, and information that we combine with our other users. This includes information that we collect directly from you or through automated collection technologies.
We collect several types of information from and about users of our Online Interfaces, specifically information:
by which you may be personally identified. Specifically, this is your name, e-mail address, telephone number, username, credit card or other payment information (including account number, expiration date, security code, billing address, and payment processor identification code).
that is about you but individually does not identify you. Specifically, we collect your birthday, customer type (i.e. teacher, student, general interests, reader, librarian, and or parent), country and state; and about your internet connection, the equipment you use to access our Online Interfaces and usage details.
We refer to the information above collectively as “Personal Data.”
We collect Personal Data:
Directly from you when you provide it to us.
Automatically as you navigate through the site. Information collected automatically is usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies;
From our payment processors, Stripe and Paypal, when you order our products and services;
Information You Provide to Us
The information we collect on or through our Online Interfaces consists of:
information that you provide by filling in forms on our Online Interfaces. This includes information provided at the time of registering to use our Online Interfaces, subscribing to our service, or requesting further services. We may also ask you for when you report a problem with our Online Interfaces;
records and copies of your correspondence (including email addresses), if you contact us;
your responses to quizzes and surveys that we might ask you to complete for research purposes or as part of our services to you;
details of transactions you carry out through our Online Interfaces and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Online Interfaces.
The Personal Data we collect from you is required to enter into a contract with Enlightnotes, for Enlightnotes to perform under the contract, and to provide you with our products and services. If you refuse to provide such Personal Data or withdraw your consent to our processing of Personal Data, then in some cases we may not be able to enter into the contract or fulfill our obligations to you under it.
Information We Collect Through Automatic Data Collection Technologies
As you navigate through and interact with our Online Interfaces, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, specifically details of your visits to our Online Interfaces, specifically traffic data, logs, referring/exit pages, date and time of your visit to the Online Interfaces and their pages, error information (if any), clickstream data, and other communication data and the resources that you access and use on the Online Interfaces, information about your computer and internet connection, specifically your IP address, Internet Service Provider, operating system, and browser type.
The information we collect automatically may include Personal Data, or we may maintain it or associate it with Personal Data we collect in other ways or receive from third parties. It helps us to improve our Online Interfaces and to deliver a better and more personalized service by enabling us to:
- estimate our audience size and usage patterns;
- store information about your preferences, allowing us to customize our Online Interfaces according to your individual interests;
- speed up your searches; and
- recognize you when you return to our Online Interfaces.
As Required by Law. We may also process your Personal Data when we are required or permitted to by law; to comply with government inspection, audits, and other valid requests from government or other public authorities; to respond to legal process such as subpoenas; or as necessary for us to protect our interests or otherwise pursue our legal rights and remedies (for instance, when necessary to prevent or detect fraud, attacks against our network, or other criminal and tortious activities), defend litigation, and manage complaints or claims.
How We Use Your Information
An explanation of what we do with the data we collect from you.
We use information that we collect about you or that you provide to us, including any Personal Data:
- to present our Online Interfaces and their contents to you;
- to provide you with information, products, or services that you request from us;
- to fulfill any other purpose for which you provide it;
- to provide you with notices about your free registered user account or paid subscription account, including expiration and renewal notices;
- to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
- to notify you about changes to our Online Interfaces or any products or services we offer or provide though them;
- in any other way we may describe when you provide the information; and
- for any other purpose with your consent.
With your consent, we may also use your information to contact you about our own goods and services that may be of interest to you. Users can choose to opt in to consent to this use when signing up for a free or paid subscription account on our Online Interfaces. All users have the option to opt out of receiving marketing communications from us. If you wish to change your choice, you may do so at any time by logging into the Online Interface and adjusting your user preferences in your account settings page or by using our GDPR Request Form.
Disclosure of Your Information
to our subsidiaries and affiliates;
to contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep Personal Data confidential and use it only for the purposes for which we disclose it to them. Specifically, these entities provide IT and infrastructure support services (including analytics service providers), and payment processing services. Our payment processors’ privacy policies may be found here for Stripe and here for PayPal;
to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Enlightnotes’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Enlightnotes about our Online Interfaces’ users is among the assets transferred;
to third parties to market their products or services to you if you have consented to these disclosures. For more information, see Choices About How We Use and Disclose Your Information;
to fulfill the purpose for which you provide it;
for any other purpose disclosed by us when you provide the information; and
with your consent.
We may also disclose your Personal Data:
to comply with any court order, law, or legal process, including to respond to any government or regulatory request;
to enforce or apply our Terms of Service and other agreements, including for billing and collection purposes; and
if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Enlightnotes, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Choices About How We Use and Disclose Your Information
We offer you choices on how you can opt out of disclosure of your Personal Data for our advertising to you. We do not control the collection and use of your information collected by third parties described above in Disclosure of Your Information. When possible, these organizations are under contractual obligations to use this data only for providing the services to us and to maintain this information on a strictly confidential basis. These third parties may, however, aggregate the information they collect with information from their other customers for their own purposes.
In addition, we strive to provide you with choices regarding the Personal Data you provide to us. We have created mechanisms to provide you with control over your Personal Data:
Promotional Offers from Enlightnotes. For users, we will only use your contact information to promote our own or third parties’ products and services with your express consent. For users, you consent to receive promotional offers from us or third parties by agreeing to our Terms of Service upon signing up for a free registered user account or paid subscription account.
If you wish to change your choice, all users may do so at any time by adjusting your user preferences on your Account Settings page or by using our GDPR Request Form. If we have sent you a promotional email, all users may unsubscribe from future marketing email communications by clicking the unsubscribe link at the bottom of the email. This opt out does not apply to information provided to Enlightnotes as a result of a product purchase, product service experience, or other transactions. It also does not apply to transactional non-marketing emails required to provide our services or communicate with you about your account.
Your Rights Regarding Your Information and Accessing and Correcting Your Information
Your options for accessing and updating the data we store about you.
You may have certain rights under applicable data protection laws, including the right to access and update your Personal Data, restrict how it is used, transfer certain Personal Data to another controller, withdraw your consent at any time, and the right to have us erase certain Personal Data about you. You also have the right to complain to a supervisory authority about our processing of your Personal Data.
We will endeavour to protect your personal data. However, the safety and security of your information also depend on you to keep your password confidential. We request to not share your password with anyone. We cannot guarantee the security of your Personal Data transmitted to our Online Interfaces. Any transmission of Personal Data is at your own risk.
Consent to Processing of Personal Data In Other Countries
We may process your Personal Data outside of your home country. We only do this when we are legally permitted to do so and when we have appropriate safeguards in place to protect your Personal Data.
Data Retention Periods
How long we retain your personal data and why.
Enlightnotes will retain your personal data unless you delete your account via the Account Settings page. If you do not delete your account, we may retain your Personal Data.
How to contact us with privacy-related questions or concerns.
Contact Information for Enlightnotes (Data Controller):
By postal mail:
Suite 3, Level 11
461 Bourke Street
Victoria, Australia 3000